Privacy policy

At NEXSOUQ, we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect and use your personal data under certain circumstances. It also details the measures we take to ensure the privacy of your information and specifies your choices regarding the collection, use, and disclosure of your personal data. By visiting our site directly or through another site, you consent to the practices described in this policy.

Protecting your data is of utmost importance to us. We use your name and other related information in accordance with the guidelines specified in this Privacy Policy. We will collect information as necessary or if it is directly relevant to our transactions with you. Your data will be retained in compliance with legal requirements or for the purposes for which it was collected.

You can browse our site without providing any personal data. Your personal identity remains anonymous during your visit, except if you have an account on the site, which you access using a username and password.

1. Data We Collect:

We may need to collect your information if you wish to place an order for products on our site.

We collect, store, and process the necessary data to manage your purchases, address any potential issues, and provide you with our services. This may include personal information such as your name, gender, date of birth, email address, mailing address, delivery address (if different), phone number, payment details, and card information.

We use the information you provide to process your orders, manage your account, verify online transactions, track data downloads from the site, identify site visitors, and enhance the design and content of our site. Additionally, we may conduct demographic research and send useful or requested information about our products and services if you have not opted out of such communications. We will communicate via email to provide details about other products and services if you wish. If you prefer not to receive promotional and marketing communications, you can opt out at any time by following the unsubscribe link in any promotional email.

We may share your name and address with a third party to deliver your order (e.g., a delivery agent or supplier).

Details of your current order may be stored on our site but cannot be retrieved directly for security reasons. By logging into your account, you can view the information and details of your current or upcoming purchases. You can also manage your address details. It is important to handle your personal data securely and not share your login details with unauthorized parties. We are not responsible for any misuse of passwords unless it is due to our own error.

Other Uses of Your Personal Data

We may use your personal data for surveys and marketing research, based on your consent, for statistical purposes while ensuring complete confidentiality. You can withdraw your consent at any time. We do not share survey responses with third parties. Your email address will only be disclosed if you choose to participate in contests. Survey responses are kept separate from your email address.

We may send you information about our site, our other sites, our products, sales, promotions, newsletters, and more. If you do not wish to receive these additional communications (or any part of them), please click the "unsubscribe" link in any email we send, and we will stop sending you these communications within seven business days (excluding weekends and national and religious holidays). We will follow up with you if the information is unclear.

We may use some data, while maintaining privacy and confidentiality on the site, for other purposes including tracking user locations and monitoring visits to the site or links in emails you subscribed to. We may provide this anonymized data to third parties, such as publishers. This data does not identify you personally (as it is not linked to identifiable information).

Competitions

For any competitions, we use the data to notify winners and announce our offers. Further details about the terms of participation in each competition will be provided separately.

Third Parties and External Links

We may transfer your information to other companies within our group or to our agents and contractors who assist us with transactions according to this Privacy Policy. For example, we may use third parties to deliver products to you, process payments, conduct statistical and marketing research, or assist our customer service team. We may need to share information with third parties for fraud protection and credit risk reduction. If our company or part of it is sold, we may transfer our databases, including your personal information. Except as stated in this Privacy Policy, we do not sell or disclose your personal data to third parties without your prior consent, except as necessary for the purposes outlined in this Privacy Policy or as required by law. Our site may contain third-party advertisements or links to other sites. We are not responsible for the privacy policies of third parties or the content of those policies on other sites, nor for any third party to whom we transfer data in accordance with this Privacy Policy.

2. Cookies

Accepting cookies is not a prerequisite for visiting the site. However, please note that you cannot use the “cart” functionality on the site or place an order without enabling cookies. Cookies are small text files that allow our server to identify your computer as a unique user when visiting certain pages of the site. Your browser stores these files on your hard drive. Cookies can be used to detect your IP address, saving time when you are on the site or wish to revisit it. We use cookies to ensure your convenience when browsing this site (e.g., to remember your identity when you want to modify your shopping cart without re-entering your email address) and not for collecting other information about you or for targeted marketing. You can set your browser to refuse cookies, but this may limit your use of the site. Our use of cookies does not include personal or sensitive information, nor does it include viruses. This site uses Google Analytics, a service provided by Google to analyze web pages. Google Analytics relies on cookies placed on your computer to analyze how users interact with the site. Google will transfer the information generated by these cookies (including your IP address) to servers in the United States where it will be stored. Google uses this information to evaluate your use of the site, create reports on site activity, and provide other services related to site activity and internet usage. Google may also share this information with third parties if required by law or if the information is processed by third parties on behalf of Google. Google will not associate your IP address with any other data it holds. You can reject cookies by adjusting your browser settings, but please note that you may not be able to fully utilize the site’s features. By using this site, you consent to Google’s use of your data as described and for the purposes outlined above.

3. Security

We use appropriate security technologies and procedures to prevent unauthorized or unlawful access, loss, or destruction of your information. When we collect data through the site, we store your personal information on a secure electronic server. We use firewall systems on our servers. When collecting payment card details electronically, we protect them using encryption, such as Secure Sockets Layer (SSL). While we strive to ensure the highest level of security, we cannot guarantee 100% protection. We strongly advise against sending credit card or debit card details electronically without encryption. We implement physical, electronic, and procedural safeguards to protect your information during collection, storage, and disclosure. Our security procedures may require us to request proof of identity before disclosing your personal information. You are responsible for protecting your password and computer from unauthorized use.

4. Customer Rights

If you have concerns about your data, you have the right to request access to the personal data we hold about you or that you have previously provided to us. You also have the right to request correction of any errors in your personal data at no charge. You may also request that we cease using your personal data for direct marketing purposes at any time.