UP TO 50% | FREE DELIVERY

UP TO 50% | FREE DELIVERY

NexSouq
NexSouq

FAQ

Frequently Asked Questions (FAQ)

1. What products do you offer at NEXSOUQ?

At NEXSOUQ, we specialize in:

  • Furniture: Elegant and functional pieces for your home.
  • Home Accessories: Stylish items to enhance your living space.
  • Coffee Machines: High-quality machines for your daily coffee needs.
  • Garden Products: Tools and accessories to create a beautiful garden.

2. What are your delivery options?

We offer:

  • Standard Delivery: Estimated delivery within 7-8 business days.
  • Same-Day Delivery: Available for select locations and products on orders placed before [cut-off time].

Delivery Charges:

  • Within Casablanca: Free of charge.
  • Outside Casablanca: Charges based on order size and destination, displayed at checkout.

3. What payment methods do you accept?

We accept:

  • Credit/Debit Cards: Visa, MasterCard, and American Express.
  • Bank Transfer: Contact us at nexsouq@gmail.com for details.

4. How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number. Use this number to track your order on our website or the carrier’s tracking service.

5. Can I change or cancel my order?

You can change or cancel your order within 3 days from the delivery date. Please contact us as soon as possible to make any changes. We can assist with modifications or cancellations during this period.

6. What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact our customer support team immediately at nexsouq@gmail.com. Provide your order number and details of the issue, and we will assist you in resolving the problem.

7. Do you offer international shipping?

Yes, we offer international shipping to selected countries. Delivery times and charges vary based on the destination. Check the international shipping section at checkout for more details.

8. How can I contact customer support?

For any inquiries or assistance, you can reach our customer support team via:

  • Email: nexsouq@gmail.com
  • Phone: +212619103721

We are here to help with any questions or concerns you may have.